CCaaS: optimise your customer experience

Customer service under pressure

Today’s customers expect a seamless experience, whether via chat, phone, email or social media. While speed, recognition and consistency are key, the multitude of available channels is making it increasingly difficult for companies to maintain an overview. Data is scattered across departments, tools are poorly aligned and customers are forced to repeat their story time and again. Orange Business helps organisations bring clarity to that complexity, with solutions that integrate seamlessly with your existing tools and infrastructure.

One solution, full control

Contact Centre as a Service (CCaaS) by Orange Business helps you take back control. This fully cloud-based solution brings together all your customer interactions on a single intelligent platform – from phone to WhatsApp, from chatbot to email. Your customers benefit from a smooth, personalised experience, while your employees have access to the tools they need to work efficiently.

Our solutions combine omnichannel customer interaction, AI-powered functionality and continuous updates in one scalable platform. With a broad portfolio and strong partnerships with specialist technology partners, you get a solution tailored to your industry and business objectives.

There’s no need to invest in hardware or navigate complex integrations. Orange takes care of the complete set-up, from technical integration to training your teams. We also handle maintenance and any updates, enabling your IT team to focus on its core tasks. Meanwhile, you can scale up flexibly as your needs evolve and respond quickly to shifting customer expectations.

Smarter service with AI

CCaaS is more than a traditional helpdesk solution. With intelligent routing, AI chatbots and real-time dashboards, you can respond faster and in a more personal way. Routine questions are answered automatically and your team instantly sees a complete customer profile. And because everything is managed in the cloud, your tools are always up to date and accessible, regardless of your teams’ locations.

That means shorter waiting times, less frustration and greater satisfaction, for customers and employees. You’re not only boosting customer satisfaction but also streamlining operations and optimising the customer journey while lowering your operational costs.